Privacy Policy

Last updated — July 2, 2025

Introduction

At Wellows (“we,” “us,” or “our”), we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you access our AI-powered inbound marketing platform.

By using Wellows, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please refrain from using the Wellows Web App.

When you subscribe to our services—whether by clicking, tapping, or selecting a consent option—you grant Wellows permission to process your data in accordance with this Privacy Policy.

PLEASE NOTE: This privacy policy should be read in conjunction with our Terms of Use. If you do not agree or consent to any term of this Privacy Policy or our Terms of Use, please do not use our services.

AI-Powered Marketing & Privacy

Wellows is a web-based application designed to streamline inbound marketing through AI-powered automation. The web app is accessible through all major internet browsers for Windows and Mac. Wellows helps businesses optimize content strategy, execution, and monitoring while ensuring compliance with privacy and security standards.

AI-Generated Insights & Recommendations

Our platform utilizes Artificial Intelligence (AI) and Machine Learning (ML) to provide automated insights, content recommendations, and marketing optimizations. We consistently keep developing and improving our product and aim to provide credible and accurate insights and recommendations.

To use the Wellows Web App, you must create a user account. This account serves as your identity within Wellows and enables you to access and utilize our AI-powered inbound marketing services.

Wellows will never make any changes to your data, content, or connected accounts without your explicit authorization. We process your data only with your consent and/or as required to deliver the services you have requested.

By creating an account and using Wellows, you acknowledge that you understand and agree to our Terms of Use and our data processing practices as outlined in our Privacy Policy.

Access to Free Tools Without Sign-Up

Wellows also allows users to access publicly free features without signing up to the Wellows Web App. The Users may access certain free tools and features of the Wellows platform without the need to create an account.

While using these tools, no personally identifiable information or sensitive information will be collected, stored, or shared with any third party. This ensures that users can benefit from some of our services with complete privacy and without providing any personally identifiable information.

Information We Collect

We collect the following types of information to provide and improve our Services:

Personal Information

We collect personal data when you interact with our platform, including:

  • Name, email address, and contact details (provided during account registration or inquiries).
  • Billing information (for subscription and payment processing).
  • Account login credentials.

We also automatically collect:

  • IP addresses, device identifiers, and browser type.
  • Usage patterns, interactions with our platform, and session duration.
  • Cookies and tracking technologies for personalized experiences.

Financial and Credit Information

We use secure third-party payment processors to handle all payment transactions, including one-time and recurring payments. We do not store or process any payment details directly on our platform. When a user initiates a payment, they are redirected to the third-party payment processor’s website, where the transaction is securely completed.

For recurring payments, the payment processor will automatically collect the due amount based on the agreed subscription terms. Upon successful payment, the user is redirected back to our platform, and we receive a payment confirmation, including a transaction ID and a masked card number (showing only the last four digits).

We do not collect, store, or process any personal payment information. All payment-related data is securely handled by the third-party payment processor in accordance with their privacy policy and security standards. Users are encouraged to review the payment processor’s privacy policy for further details on their data handling practices.

Purpose of Collection

We process your data to:

  • Provide, optimize, and enhance Wellows’ AI-powered marketing services.
  • Deliver customer support, service notifications, and important updates.
  • Conduct research and analyze trends for product improvement.
  • Ensure compliance with legal and security requirements.
  • Personalize user experiences and improve marketing campaigns.
  • Perform our obligations under a contract.

Sharing Your Information

We do not sell your personal information to any third party. However, we may share it in the following circumstances:

Third-Party Tools

For Software Analytics:

Wellows collects minimal statistics and reports to ensure optimal performance, improve user experience, and provide high-quality customer support. However, no personally identifiable information (such as IP addresses or specific user behavior) is collected. Our data collection is strictly focused on service enhancement.

Wellows conducts diagnostics and monitors crash reports to:

  • Better understand the functionality of our web app.
  • Analyze how often Wellows is used.
  • Track user engagement and interactions within the platform.
  • Collect aggregated usage statistics.
  • Monitor system performance and troubleshoot issues.

To support these functions, we use third-party analytics and reporting tools, including:

Wellows does not control or take responsibility for any additional data these tools may request from you. We strongly recommend reviewing their respective privacy policies before using Wellows.

For Live Chats and Feedback Forms

Apart from automated analytics, user correspondence is essential for ensuring smooth service delivery and superior customer support. We maintain records of all communication, including questions, complaints, and feedback, submitted via our web app, website, or support channels.

Wellows utilizes third-party platforms for customer support and communication, including:

These third-party services operate independently, and Wellows does not control their privacy policies. By using Wellows, you acknowledge that we are not responsible for how these platforms process your data. The inclusion of third-party services is for convenience and does not imply endorsement or responsibility on our part. We recommend reviewing their privacy policies before engaging with these services.

AI Data Processing

We may process data obtained from integrated domains to enhance our AI-driven marketing services, improve user experience, and refine campaign optimization strategies. Insights derived from this data may be used to train AI models, develop new features, and personalize marketing outreach, ensuring compliance with GDPR, CCPA, and data protection best practices. Users can manage their preferences and opt out of AI-driven enhancements by contacting [support email].

Third-Party AI Services/Tools:

Wellows may include references and hyperlinks to various third-party websites and services. Any personal information you choose to share on these third-party sites or services is collected directly by them and is governed by their own privacy and security policies. Our responsibility does not extend to the content or the privacy and security practices of these third-party sites or services. We utilize the following third-party services:

OPEN AI — Privacy Policy

PERPLEXITY — Privacy Policy

GROK — Privacy Policy

International Transfers

Your personal data may be transferred to countries outside the EU/EEA, some of which may have different data protection laws and may not be recognized as having an adequate level of protection by the European Commission. For transfers to non-adequate countries, we implement safeguards such as Standard Contractual Clauses (SCCs) or other legally required measures. You can request details of these safeguards by contacting us.

Security of Collected Information

Except for the minimal data necessary for analytics, customer support, and service delivery (as outlined in our Data Collection section), Wellows does not store, sell, rent, or share user data with third parties. Any information collected is solely for providing the required products and services, and it is kept secure without unauthorized disclosure.

Measures to Protect Your Information

Wellows employs strong cryptographic algorithms and industry-standard security measures to protect user data wherever required.

We take appropriate precautions to safeguard all customer information from unauthorized access, alteration, destruction, and disclosure. Access to customer data is restricted to authorized Wellows employees, contractors, and agents, who are bound by confidentiality agreements. We implement industry-standard security measures, including:

  • SSL encryption for data transmission.
  • Secure storage and access control.
  • Regular audits and vulnerability testing.

Despite our best efforts, no online system is 100% secure. Users are advised to take necessary precautions themselves to safeguard their accounts.

Data Breach

We take reasonable technical and organizational measures to protect user data. However, if a security breach occurs:

  • Notification Timeframe: Affected users and regulatory authorities will be notified within 72 hours (as per GDPR requirements).
  • Communication Method: Notifications will be sent via email, in-app alerts, or website announcements.

Data Retention Policy

Wellows retains necessary user data (such as name, email, and account-related preferences) as required or permitted by applicable laws and regulations. We retain information for the following purposes:

  • Providing, maintaining, and improving Wellows services.
  • Complying with legal obligations.
  • Exercising our legal rights (including enforcing our Terms of Use).
  • Keeping records for legitimate business interests.

We retain this data only as long as you actively use the Wellows Web App. If you unsubscribe or delete your account, your data will be stored as per our Retention policy. In case you want us to delete any data we may store, please get in touch via e-mail and we will delete such data within reasonable time. For deletion of your data, kindly email us.

Rights as Data Subjects

Wellows is an independent product that complies with applicable data protection and privacy laws based on the jurisdiction under which it operates.

For users in the European Union (GDPR): If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

  • Right to Access: You can request access to the personal data we hold about you at any time.
  • Right to Rectification: You can correct any inaccurate or incomplete personal data that we may have.
  • Right to Delete: You may request the deletion of your personal data when it is no longer needed for the purposes for which it was collected.
  • Right to Restrict Processing: You may ask us to restrict the processing of your personal data.
  • Right to Object: You may object to the processing of your personal data for direct marketing purposes.
  • Right to Withdraw Consent: You have the right to withdraw your consent for data processing at any time.
  • Right to Data Portability: You can request a structured, commonly used, and machine-readable format and transfer it to another service provider.

Please note that if you request the deletion of your profile, it may take up to 30 days to process. We may retain your email address temporarily to prevent unauthorized re-creation of accounts under your name. If you wish for your email address to be fully deleted, you must submit an explicit request.

For Users in the United States (CCPA): If you are a resident of California or U.S, you have the following data protection rights:

  • Right to Know: You have the right to know the categories and specific pieces of personal information we collect, how we use it, and whether we share or sell it.
  • Right to Delete: You can request the deletion of your personal information that we hold, subject to exceptions under the CCPA.
  • Right to Opt-Out of Sale: Wellows does not sell personal information, but if this changes, you will have the right to opt out of the sale of your data.
  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights, including being denied services or offered different pricing.

For any privacy-related requests, email us at: [email protected]

Push Notifications

We may send you updates about the Wellows Web App and its features through email or in-app notifications, provided that you have given us prior consent to do so. You may opt out of receiving these notifications at any time by updating your preferences in the Wellows settings or clicking the unsubscribe link in our emails.

Waiver of Legal Liability

Wellows has deployed industry-standard security measures to protect user data and provide a seamless experience. However, by using Wellows, you acknowledge that:

  • There are inherent risks associated with data processing and online services.
  • In the event of a security breach, Wellows will make reasonable efforts to resolve the situation, but it cannot be held liable for any loss (financial or non-financial) beyond what is legally permissible.
  • Dispute resolution efforts will be conducted amicably whenever possible.

Amendments to the Privacy Policy

Wellows reserves the right to revise and modify this Privacy Policy as necessary. Whenever an update is made, the last updated date will be displayed at the top of this page.

Significant changes will be communicated via email or in-app notifications. We encourage users to frequently review this page for any updates.

We encourage users to regularly review this Privacy Policy to stay informed of any changes. Continued use of Wellows after an update constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you may discontinue using our services.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]